Refund & Returns Policy – Trapstar Australia

At Essentials Hoodies Australia, customer satisfaction is our top priority. We want you to love your streetwear hoodies! If you are not completely satisfied with your purchase, we are here to help.

Our Refund and Returns Policy complies with the Australian Consumer Law (ACL) to guarantee a transparent, reliable, and fair experience for all our customers.

1. 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your hoodie delivery to request a return or exchange.

To be eligible for a return:

The product must be unworn, unwashed, unused, and in its original condition.
The item must remain in its original packaging with all original tags attached.
Proof of purchase (order confirmation or receipt) from Essentials Hoodies Australia is required.

2. Non-Returnable Items

In accordance with consumer guidelines, certain items cannot be returned unless they arrive damaged or defective:

Customized, personalized, or clearance items.
Essentials Hoodies Australia digital gift cards.

3. How to Process a Return

Email Support: Contact our support team at support@auessentialshoodies.store with your Order Number, details of the item, and reason for return.
Review: Our customer service team will review your request within 24 to 48 hours and provide detailed return instructions along with our official return warehouse address.
Dispatch: Pack the item securely and dispatch it via Australia Post or your preferred courier service.

Note: Please do not send items back to our Sydney address without prior authorization from our team. Unsolicited returns will not be processed.

4. Return Shipping Costs

Change of Mind / Sizing Preference: If you are requesting a return due to a change of mind or incorrect size choice, you will be responsible for paying your own return shipping costs.
Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, please inform us immediately. We will cover all return shipping costs and provide a prepaid return label.

5. Refunds under ACL

Once your returned package arrives at our facility, our team will inspect the item and notify you of the approval or rejection of your refund.
Upon approval, your refund will be processed promptly to your original payment method within 5 to 7 business days.
Original shipping fees paid are non-refundable unless required under Australian Consumer Law.

6. Exchanges

The fastest way to swap sizes or colors is to return the item you have. Once the return is accepted by our warehouse, you can place a new order online at Essentials Hoodies Australia.